Concierge
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Help Is Just An Email Away
Have a question you don’t see answered below? Please reach out to our support team and we will get back to you as soon as possible — contactus@skinnedcare.com
What is different about SKINNED products?
SKINNED is an all-inclusive skincare line engineered with responsibly sourced, nutrient-dense, and organic ingredients. We promote radical transparency, meaning that you have a right to know what you are putting on your skin, how it is made, and where it comes from. We generate our formulas with the intention to synchronize the power of the mind, body, and soul with mother nature’s many gifts.
With conscious sustainability and a love for animals being at the core of our foundation, we are devoted to changing the fundamental principles of the beauty industry by creating clean, sustainable products while fighting the ideology of the need to test on animals. We take pride in being cruelty-free with a belief that all beings should be respected. This is why we never test on animals and only use ethically sourced vegan ingredients.
We strive to use sustainable, recycled, and biodegradable materials whenever possible. Our boxes and postcards are made from FSC certified paper sourced from a socially responsible and environmentally friendly forest management, where they replant a tree for every tree cut. Shipping boxes, tape, and fillings are biodegradable-please dispose of the packaging thoughtfully. Needless to say, we think about the details.
What does it mean that your products are natural, vegan, and cruelty free?
Natural
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We can assure you that all of our formulations are crafted with nature-derived ingredients. Scented and preserved with organic essential oils & plant extracts. Never will we use synthetic ingredients. Occasionally we feel comfortable sourcing from suppliers who do not have their organic certification even thought no questionable chemicals are used to produce the crops and raw materials. This allows us to purchase from small farms and co-ops throughout the world. In some cases, an ingredient supports an entire community and in others it provides opportunities for additional income.
Vegan
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Vegan means we don't use anything that comes from an animal in any of our products. Not even honey.
Cruelty-Free
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We love animals as much as we love Mother Earth so they always will be an important factor in our formulation decisions. We will NEVER test on animals or use animal bi-products.
What skin type are your products made for?
Our skincare has been formulated for use on all skin types, all genders. To be 110% sure our product will work for you and your skin, we always recommend to do a patch test on a small area of your skin. If there is any irritation, discontinue use of the product.
Does your product expire?
Because of the nature of our ingredients, they typically have a shelf life of 12 months upon opening. Each product may vary so be sure to check the labels for shelf life directions.
How should I store the products?
Try to keep the products away from direct sunlight and store at room temperature.
Is your red palm oil and mica ethically sourced?
Our red palm oil is ethically sourced from small family farms in Ecuador. These farms were planted many years ago and are now being worked by second and thirds generation families. Orangutans do NOT live in Ecuador and the red palm oil we use does NOT contribute to deforestation or habitat destruction. Our solemn promise.
We source our mica from a European supplier who became aware of the link between mica and child-labor early on and has been systematically fight it ever since. They are a member of the Responsible Mica Initiative and apart from rigorously controlling their own supply chain through inspections and audits, they have been supporting on-the-ground initiatives to build schools and health centers in India.
Where else can I buy SKINNED products?
Currently we have a few different vendors such as ShopStonedFox, and Les Spot. We will continue to update you as we expand.
Are all your products pregnancy safe?
All of our products are safe during pregnancy and nursing.
What if I have really sensitive skin?
Our products are made and tested for all skin types with 100% natural ingredients. We suggest you give it about a week or two to see results as it takes that amount of time for your skin to get used to a product. That being said, if you are concerned your skin may have a reaction, we always recommend to do a patch test on a small area of your skin. If there is any irritation, discontinue use of the product.
Where are your products made?
Our products are formulated in New York, and made at our organic factory partner in New Jersey. We source our ingredients from verified sustainable and ethical partners around the world.
Can I change or cancel my order?
Once your order is processed we can not change or modify orders. Please email contactus@skinnedcare.com with your order number as soon as possible if you wish to cancel your order, and a member of our customer support team will assist you.
If you need to change your shipping address, please contact us as soon as possible with your order number and updated shipping address.
Where do I enter my promo code?
For Desktop: At any point during checkout, you can enter your promo code. On the right side of the page, below your itemized order summary, enter your code in the space that says "Promo Code" and click “Submit".
For Mobile: Select "Show Order Summary & Promo Code" on your checkout page. When the section opens, enter your code in the space that says "Promo Code" and click “submit".
*Only one promo code can be used per order.