Help Is Just An Email Away
Please email us at firstname.lastname@example.org with any question, concern, or service with which we can assist you. Please allow 24-48 hours for a reply, Monday through Friday.
Once you place your order, it will take 1-2 business days to process. Orders placed after 12PM Eastern Standard Time (EST) or weekends will begin processing the next business day. You will receive a notification email with a link to tracking information when your package ships.
Let the anticipation begin!
We offer free shipping within the U.S. We also ship internationally to most countries, with rates quoted at check out. Options for expedited shipping available at checkout, otherwise send us an email at email@example.com if you need more help.
Returns & Exchanges
Due to the nature of our organic products, we are unable to accept returns or offer refunds / exchanges. Please firstname.lastname@example.org if you have any concerns.
Lost or Damaged Items
It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package. If you are shipping to a building without a concierge or safe place to leave a parcel, we strongly recommend adding a signature request to your shipment. In order to do so, please email us at email@example.com once your order has been placed.
If your product arrived damaged or incorrect, please email us your order number and a photo of the items to firstname.lastname@example.org within 3 days of receiving for further assistance.